This Privacy Notice for Arrow Health ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share your personal information when you use our services, including when you visit our website at www.arrow-health.com, use our mobile application, or engage with us in other related ways. Questions or concerns? Contact us at [email protected].
1. What Information Do We Collect?
Personal Information You Provide
We collect personal information that you voluntarily provide when you register, express interest in our services, participate in activities, or contact us. This may include:
- Names, phone numbers, email addresses, mailing addresses
- Usernames, passwords, contact preferences
- Debit/credit card numbers and billing addresses
Sensitive Information
With your consent or as permitted by law, we may process: health data, data about sex life or sexual orientation, race or ethnic origin, gender identity, and both legal and chosen names.
Payment Data
Payment data is handled and stored by Tebra and Stripe.
Information Automatically Collected
We automatically collect certain information when you visit our Services — including IP address, browser and device characteristics, operating system, language preferences, and usage data. We also collect information through cookies and similar technologies.
2. How Do We Process Your Information?
We process your information to provide, improve, and administer our Services. This includes:
- Facilitating account creation and authentication
- Delivering services and sending administrative information
- Sending marketing and promotional communications (you may opt out at any time)
- Protecting our Services from fraud and unauthorized use
- Complying with legal obligations
3. When and With Whom Do We Share Your Information?
We may share your information in specific situations including business transfers (mergers, acquisitions) and when using Google Maps Platform APIs. We have not sold or shared personal information to third parties for commercial purposes in the past 12 months and will not do so in the future.
4. Third-Party Websites
We are not responsible for the safety of any information you share with third parties that we may link to. Any data collected by third parties is not covered by this Privacy Notice. We encourage you to review the privacy policies of any third-party sites you visit.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to gather information when you interact with our Services. We also permit third parties and service providers to use online tracking technologies for analytics and advertising. You may opt out of interest-based advertising as described in Section 12.
6. Social Logins
Our Services offer you the ability to register and log in using your existing social media account (Facebook, X, etc.). We will receive certain profile information from your social media provider, which we will use only as described in this Privacy Notice.
7. How Long Do We Keep Your Information?
We retain your personal information only as long as necessary for the purposes outlined in this notice, unless a longer retention period is required by law. When we no longer need your information, we will delete or anonymize it.
8. How Do We Keep Your Information Safe?
We have implemented appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the Internet can be guaranteed 100% secure. You should only access our Services within a secure environment.
9. Do We Collect Information From Minors?
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using our Services, you represent that you are at least 18 years old. If you become aware of any data we may have collected from children under 18, please contact us at [email protected].
10. Your Privacy Rights
Depending on your location, you may have the right to review, change, or terminate your account at any time. You may withdraw consent to our processing of your personal information by contacting us. To opt out of marketing communications, click the unsubscribe link in our emails or reply "STOP" to SMS messages.
For questions about your privacy rights, email us at [email protected].
11. Do-Not-Track Features
We do not currently respond to DNT browser signals or other mechanisms that automatically communicate your choice not to be tracked online, as no uniform technology standard has been finalized. If a standard is adopted in the future, we will update this notice accordingly.
12. US Residents: Specific Privacy Rights
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding your personal information.
Categories of Personal Information We Collect
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, IP address, email, account name | No |
| B. Personal information (CA records) | Name, contact info, financial information | No |
| C. Protected classification characteristics | Gender, age, race, ethnicity, marital status | No |
| D. Commercial information | Transaction history, payment information | No |
| E. Biometric information | Fingerprints and voiceprints | No |
| F. Internet or network activity | Browsing history, search history, interactions | No |
| G. Geolocation data | Device location | No |
| H. Audio, electronic, sensory information | Images, audio, video, call recordings | No |
| I. Professional/employment information | Business contact details, work history | No |
| J. Education information | Student records | No |
| K. Inferences from collected data | Profiles, preferences, characteristics | No |
| L. Sensitive personal information | Health data, sexual orientation, race/ethnicity, gender identity, financial info | Yes |
Your Rights
- Right to know whether we are processing your personal data
- Right to access, correct, and delete your personal data
- Right to obtain a copy of personal data previously shared
- Right to non-discrimination for exercising your rights
- Right to opt out of targeted advertising, data sale, or profiling
To exercise these rights, email us at [email protected].
13. Updates to This Notice
We may update this Privacy Notice from time to time. The updated version will be indicated by a revised date at the top. We encourage you to review this notice frequently.
14. Contact Us
If you have questions or comments about this notice, contact us at:
Email: [email protected]